General terms and conditions of business

Prices and payment methods

• All prices include statutory taxes.
• Tips for the crew are at your discretion.
• We only accept cash payments in Euros and Egyptian Pounds.
• New: You can now also pay with PayPal.
• Other currencies may be accepted upon prior agreement.

Reservations

• Telephone reservations are possible.
• A deposit is generally required for bookings.
• All tours must be paid for in full before they begin.

Weather conditions and cancellations

• We reserve the right to cancel or postpone tours for safety reasons in the event of difficult weather conditions.
• This also applies if there are too few people for a day trip.
• Should your tour be cancelled because the minimum number of participants was not reached, we will offer you an alternative date, a different tour, or a full refund.
• Thank you for your understanding.

Photos and advertising

• We take photos on our tours, in which you may possibly appear, which we use for advertising purposes on the internet.
• Unless you explicitly object, we will assume that you agree to the publication.

Port operations

• We ask for your understanding in case of delays in leaving the port.
• Before departure, all valid documents such as insurance, permits and the number of people are checked.
• We are only permitted to leave the port after receiving clearance from the port police. This is for the safety of all holidaymakers.

Safety and support

• If you have any questions or concerns, please contact us.
• If you have no prior snorkeling experience, please let us know. We will patiently guide you through the process.
• Take your time to assemble your equipment. You may need to try out different masks or snorkels to find the right one.
• If you experience any problems in the water, please remain calm and raise your hand. We will be with you immediately.

Feedback

• If you were satisfied with our service, we would greatly appreciate a positive review and a "like" on our Facebook page.
• Should you find anything unsatisfactory during your visit, please do not hesitate to let us know. This is the only way we can improve our service for you.

We look forward to providing you with unforgettable experiences!

Your Abdallah Desouki

Medical self-disclosure

Dear guests,

of the CDWS

(Chamber of Diving and Watersports)

are we obliged to

to obtain a medical self-disclosure from you.

We have prepared the documents for you as Download Stored in PDF format.

Of course, you will receive a copy to sign when you book.

Nature conservation in the Red Sea

We love the Red Sea. Help us protect it!

The Red Sea is a narrow marginal sea of the Indian Ocean with an impressive length of 2,440 km. Its average depth is 538 meters, while its maximum depth reaches 3,040 meters. Due to its unique geological features, a remarkable marine and marine ecosystem has developed here.

The reefs and wildlife of the Red Sea are unique and beautiful. It is of utmost importance that we preserve these natural treasures.

Help us preserve this unique natural paradise by following a few important rules:

Behavior in water:

• Always keep a safe distance from the reef. Touching or breaking off coral is prohibited.
• Walking on the reef top is strictly prohibited.
• Do not feed marine animals.
• Do not touch any living creatures underwater; some are poisonous, others have very sensitive skin.
• It is forbidden to take anything from the sea. Even taking pieces of shell or coral washed up on the beach is not allowed.

Behavior on land:

• Hunting animals is prohibited – nature conservation is also animal protection.
• Do not touch or damage any plants. The few plants in the desert are reserved for the Bedouin, as they need them for their traditional way of life.
• Make sure not to leave any trash in nature.

Please note that some violations of these rules may be subject to severe penalties.

Together we can ensure that the Red Sea and its unique environment are preserved for future generations.

Thank you for your support!